1. Help Me Make Amazon’s Android Streaming Embargo Painful For Them

    I’ve been pretty irritated by amazon’s embargo of prime streaming on Android devices.  We know they already have the android app because kindle IS an android, and they even brought it to IOS which is just salt in the wound.  What this says to me is that they are going out of their way to screw us out of a service we pay just as much for in hopes of forcing us to buy kindles.  This doesn’t even really make sense because there’s no kindle phone so it literally isn’t even an option for many of us. 

    I sent this message to amazon prime streaming support, but with the [ blanks ] filled in obviously.  

    I would like a discount on my prime service due to the lack of support for mobile streaming on my device. I have a [ Your device ] and I cannot stream video. The advertised service for amazon prime streaming video promises mobile streaming but I am unable to do so due to the Amazon embargo on most of the world’s mobile devices. It seems that I am being charged the same amount as people who can do mobile streaming (kindles, IOS), but I’m not getting the same service. Please reduce my monthly fee accordingly. 

    Thank you,
    —[ YOUR NAME ]
     
    What I got back surprised me!
     
    Hello, 

    I’m sorry for your disappointment about not being able to stream Amazon Instant Videos on Android mobile devices. 

    Currently, Amazon does not support Amazon/Prime Instant Videos on Android devices. 

    We are working to expand our Amazon Instant Video service to a broader selection of devices in the future. 

    When Amazon Instant Video is made available on a new device, it appears on our Compatible Devices page: 

    http://www.amazon.com/gp/video/ontv/devices 

    We’ve received many requests from the customers to release an Android app for Instant Video streaming and our development team is working in this regard and we hope to make Amazon Instant Video available on Android devices in the near future. 

    I’ve also forwarded your feedback to our Amazon Instant Video Development team. Customer feedback like yours is very important in helping us continue to improve the experience of using our digital video service. It is an important part of upcoming developments in our Amazon Instant Videos service. I appreciate that you wrote about this so that I can point out the increasing demand for it. As this involves many teams and individuals, I’m unable to predict the current time-line. 

    Meanwhile, as an exception and as a compensation for the inconvenience caused, I’ve issued a 25% refund i.e. $20 on your Prime membership. Refunds typically process within 2-3 business days and appear as a credit on your statement. You’ll receive an automatic confirmation e-mail when the refund is processed. 

    I hope this helps. Thank you for choosing Amazon.com.
    Best regards,
    Prateeth

    Pretty cool!  This is not the first time I’ve asked about streaming on android, but it was the first time I asked for recompense and it worked.  
    Everyone, please send Amazon this message, and share!
    UPDATE: 
    Here’s the link to send the message.  You must be logged in to your account to use it.  

    https://www.amazon.com/gp/help/customer/contact-us
    UPDATE: 
    Thank you everyone for the overwhelming response!  I’m very interested to hear about what people are hearing back from amazon.  Please tweet at me @eric_neuman  or with the hashtag #AmazonAndroidEmbargo to let me know.  Keep it up everyone, and we just may get our app!
     
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